To have your application approved, you must upload the following documents completely and accurately: 

• Biometric/Passport-sized photo 

• Passport or ID card 

• Original diploma (in PDF, JPG, or PNG format) 

• English translation of the diploma 

• A document verifying name/surname discrepancies (if applicable) 

• Contracts signed with the company and university 

• Bank receipt 

📌 If you upload incomplete or incorrect documents, your application will not be processed. 

📌 After uploading your documents, the following process will take place: 

1. Your documents will be reviewed by the registration team. 
2. If there are any missing or incorrect documents, you will be notified via email.
3. After your documents are approved, the payment will be checked. 
4. Once you receive the approval email, your documents will be submitted to the university on your behalf. 

• 2–3 days before the course start date, your MS Teams login details will be sent to you via email. 

If you’ve uploaded incomplete documents, our registration team will notify you via email to complete the missing documents. 

📌 If you fail to upload the missing documents within the specified timeframe, your registration will not be approved, and your application will be canceled. 

If you received an email, follow these steps: 

• ✅ Prepare the missing documents according to the format specified in the email. 

• ✅ Upload the documents as soon as possible through the missing documents upload section in the Help Center. 

• ✅ If you cannot provide the document, contact the registration team. 

Failure to submit the missing documents on time may delay or cancel your registration. 

After uploading your documents, the registration team will review them and contact you within 3–5 business days. 

📌 If you don’t receive a response within 5 business days, you can contact the registration support team. 

You need to obtain the English translation of your diploma from a sworn translator or a notary-approved translation office. You can also have the translation done by an institution we work with—please contact us for more information. 

📌 Unofficial translations will not be accepted. 

Yes, you can submit a cancellation request within a certain period. The cancellation and refund policy is specified in your registration agreement. 

If your registration process has not yet been approved, you can update your documents. 
After approval, changing documents will take time and may affect the process. 

📌 If you uploaded the wrong document, contact the registration team immediately. 

If you experience an error in the system: 

• ✅ Try a different browser. 

• ✅ Re-upload your documents. 

• ✅ Check your internet connection. 

• ✅ If the error persists, contact the registration support team. 

📌 If technical issues prevent you from completing your application, you can submit it via email. 

You can check whether the documents you uploaded are valid by ensuring the following: 

📌 Diploma: Must be official and clearly legible. 
📌 ID/Passport: All information should be clear and accurate. 
📌 English Translation: Must be done by a sworn translator. 
📌 Bank Receipt: Must be verified by the bank. 

If you upload incorrect or incomplete documents, the registration team will notify you. 

📌 No. Applications must be submitted personally by the applicant. 
📌 Documents and information must belong solely to the applicant. 
📌 If a third party is to register or make a payment on your behalf, an official power of attorney must be provided. 

You can make your payments using the following methods: 

✅ Credit Card (Online Payment) 
✅ Bank Transfer / EFT 
✅ Installment Payment (Valid for Certain Programs) 

📌 Before making a payment, carefully check the fees and account details specified on the registration page. 

When completing the payment process, make sure to: 

✅ Ensure that you enter the correct bank account information. 
✅ Keep a copy of your payment receipt. 
✅ Write your full name and the program you’re applying for in the description section. 
✅ Don’t forget to send the payment receipt to your education consultant after payment. 

📌 In case of an incorrect payment, contact the support team. 

✅ Yes. After completing the payment, you need to send your bank receipt to your education consultant. 

📌 If the receipt is not uploaded, your payment may not be verified, which could cause delays in the registration process. 

✅ You must complete your payment immediately after uploading your documents. 
✅ Your registration process will only proceed after the payment is made. 

📌 Your registration will not be completed without payment. 

✅ Yes, installment payment options are available for certain programs. 

📌 You can contact your education consultant for installment options. 

📌 In case of installment or payment delays, the following process will apply: 

Stage 1 (First Warning): After the due date, you will have 7 business days to make your payment. 
Stage 2 (Second Warning): If payment is not made within this period, your access to courses will be temporarily suspended. 
Stage 3 (Final Warning): If the payment delay continues, your student rights may be suspended. 

📌 Students who repeatedly delay payments may lose their registration rights. 

✅ Payments are manually verified. 
✅ Bank transfers/EFT payments may take a few business days to process. 

📌 If the status does not change after 3 business days, please contact the support team. 

📌 To send your payment receipt to your education consultant and upload it to the system, follow these steps: 

1. 💾 Save your payment receipt in PDF or JPG format after making the payment. 

1. 🗂️ Go to the Help Center and select the “Upload Payment Receipt” option. 

1. 📤 Upload the receipt to the system and wait for the confirmation message. 

✅ Yes, you can request a refund under certain conditions. 

📌 The cancellation and refund conditions are specified in your registration agreement. 

📌 After making the payment, you can request an invoice by sending an email to the support team. 

✅ The invoice will be issued in the name of the person or company that made the payment. 

 

✅ Yes. Someone else can make a payment on your behalf, but you must include your full name and the program you’re enrolled in in the payment receipt’s description section. 

📌 Otherwise, your payment may not be matched correctly, and your registration may not be approved. 

✅ Yes. Payments can be made from any bank account. 

📌 The important thing is to include your full name and the program name in the description section. 

📌 No. You must complete the registration process first, then proceed with the payment. 

✅ For students who make payments without registering, fees will be partially refunded after deductions. 

✅ Yes. You can register and make payments for multiple programs. 

📌 In the payment description, you must specify which programs the payments are for. 

📌 If you encounter an error during payment, try the following steps: 

• 🌐 Try a different browser. 

• 💳 Double-check your payment details. 

• 🏦 Contact your bank to confirm whether the payment was processed. 

• 📩 If the issue persists, contact the support team for assistance. 

📌 All classes are conducted online. 

✅ Classes are held via MS Teams. Trial lessons and orientation sessions are conducted on the Zoom platform. 
✅ Live classes take place at scheduled times and are recorded for later viewing. 
✅ Instructors create an interactive environment through Q&A sessions during classes. 

📌 You can access your class schedule in the following ways: 

✅ Check your class calendar via MS Teams. 
✅ The dates and times of the classes will be announced on the platform. 

✅ Yes, a minimum attendance rate of 81% is required. 
✅ You are allowed a maximum absence of 19%. 
📌 If you exceed your absence limit, you may lose your eligibility to receive a diploma. 

📌 To attend the classes, follow these steps: 

1. Open MS Teams and start a session. 

1. Join the session using the login credentials provided to you. 

1. Classes are held on the dates and times specified in the academic calendar. 

1. Class links will be shared on the platform. 

✅ If the class is recorded, you can watch it later. 
✅ As long as you don’t exceed the absence limit, you won’t face any issues. 
📌 However, if you exceed the allowed absence limit, you will not be able to continue with the program. 

✅ Yes, most classes are recorded and can be watch later. 
📌 However, some special classes must be attended live. 

📌 If you cannot join the class: 

✅ Check your internet connection. 
✅ Ensure that MS Teams is up to date. 
✅ Restart your device and try logging in again. 
✅ If the issue persists, contact the technical support team. 

📌 Ways to contact instructors: 

✅ Send a private message via the MS Teams platform. 
✅ Directly communicate by asking questions during class. 

📌 Response times may vary depending on the instructor. 

✅ You can access course materials via MS Teams. 
✅ Instructors may share PDFs, videos, or additional resources during the lessons. 
📌 Some materials may only be shared during class, so attendance is important. 

✅ Depending on the program, classes may be conducted in English, Russian, or Turkish. 
📌 You can check the course language during the application process. 

📌 If you have a technical issue: 

✅ Check your connection and internet speed. 
✅ Try logging in from a different browser or device. 
✅ Update MS Teams and try again. 
✅ If the problem persists, contact the technical support team. 

✅ Yes, students can benefit from guidance services in their field by asking questions during classes. 

✅ Yes, some programs may offer internship or practical training opportunities. 
📌 You can find out whether an internship or practical training is available during the registration process. 

📌 The assignment submission process is as follows: 

✅ Assignments and projects are submitted via MS Teams. 
✅ Follow announcements to avoid missing submission deadlines. 
📌 Some courses may require additional project work. 

📌 The following rules apply to late submissions: 

✅ If the student has a valid excuse, an extension may be granted. 
✅ For unexcused delays, a grade deduction may apply, or the assignment may be considered invalid. 
📌 Make sure to submit your assignments on time. 

✅ Program changes will be announced in advance. 
✅ Students will be informed if there’s a change of instructor. 
📌 Any changes during the program will be communicated via MS Teams or email. 

✅ Yes, instructors may share additional resources. 

📌 Some materials may only be shared during live classes. 

✅ Class durations may vary depending on the program, but they generally range between 60–120 minutes. 
📌 The exact duration depends on the lesson content and the instructor’s schedule. 

📌 If you have issues: 

✅ Check your internet connection and device. 
✅ Keep MS Teams updated. 
✅ If the class is recorded, you can watch it later. 

📌 All announcements related to the program are shared on the following platforms: 

📢 MS Teams “Announcements” Channel → For official and academic updates 
✅ Email Notifications → For important reminders and exam dates 
💬 WhatsApp & Telegram Groups → For daily updates and student communication 

📌 To avoid missing announcements, regularly check MS Teams and your email inbox. 

📌 Exams are conducted online using the following methods: 

✅ Held via the MS Teams platform 
✅ Most exams are multiple-choice 
📌 Exam formats may vary depending on the course content. 

📌 Exam dates are announced through the following channels: 

✅ MS Teams “Announcements” channel 
✅ Email notifications 
✅ Information provided by your instructor during classes 

📌 It is mandatory for all students to keep track of exam dates. 

✅ To pass, you must score at least 80 points. 
📌 Some courses may have additional assessment criteria such as projects or presentations. 

📌 To take the exam, follow these steps: 

✅ Log in to MS Teams or the designated exam platform. 
✅ Enter the provided password and start the exam. 

📌 Your exam result will be displayed immediately after you finish the exam. 

📌 If your connection drops during the exam: 

✅ Immediately contact your instructor or student affairs via email. 
✅ Try to reconnect and continue the exam if possible. 
✅ If the connection is completely lost, you can apply for a make-up exam. 

📌 Exams will not be canceled due to connection issues, but the situation will be reviewed. 

 

📌 If you experience a technical issue during the exam: 

✅ Take a screenshot and send it to the support team immediately. 
✅ Try logging in again from an alternative device. 
✅ If the issue persists, contact your education consultant. 

📌 Unverified technical issues may not be accepted as valid excuses. 

✅ You can take a make-up exam if you provide a valid excuse. 
📌 No make-up exam rights will be granted to students who miss the exam without an excuse. 

📌 Keep track of exam dates via MS Teams announcements to avoid missing them 

4.10. What Is the Penalty for Cheating in an Exam? 

📌 The following actions are considered academic violations during an exam: 

• ❌ Taking the exam on behalf of someone else or having someone else take it for you. 

• ❌ Getting help from another screen or searching the internet. 

• ❌ Taking screenshots or communicating with someone else. 

📌 Students caught cheating will be marked as failed and a disciplinary process will be initiated. 

✅ Students can retake exams they have failed: 

• 🔄 A maximum of 2 retake attempts is allowed per course. 

• 🔄 If you fail the second retake, you will need to retake the course. 

📌 It’s recommended that students who fail meet with their instructors for one-on-one guidance. 

✅ Yes, the use of a camera and microphone is mandatory in proctored exams. 
📌 If your camera or microphone is not working, you must contact the technical support team before the exam. 
❌ Students who do not use a camera or microphone may be disqualified from the exam. 

📌 No. It is strictly forbidden to communicate with someone else or get external help during the exam. 
✅ Exams must be completed individually. 

✅ Yes, screen sharing may be mandatory in some exams. 
📌 In proctored exams, students may be required to share their screens. 
📌 If screen sharing is turned off, the exam may be considered invalid. 

📌 If you haven’t received your MS Teams login details: 

✅ Check your spam folder in your email. 
✅ Contact the support team via email to report the issue. 
📌 It is recommended to check your login information before the exam day. 

📌 If you forgot your password: 

✅ Use the “Forgot Password” option on MS Teams or the exam platform to reset it. 
✅ If the password reset doesn’t work, contact the technical support team. 
📌 Don’t forget to test your password before the exam. 

✅ You must successfully complete all courses. 
✅ You need to achieve the required scores in exams and projects. 
✅ You must complete all payments without any outstanding balance. 
✅ You should not exceed the absence limit (minimum 81% attendance required). 

📌 Students who do not meet these criteria cannot graduate or receive their diploma. 

📌 After graduation, the following steps will take place: 

✅ You will enter the graduation approval process after completing final evaluations. 
✅ Once all procedures are completed, your diploma will be prepared. 
✅ Your diploma will be sent via courier or can be collected from a designated center. 

📌 The average diploma processing time is 90 business days. 

✅ Yes! A graduation ceremony is organized on dates determined by the university. 
📌 Attendance is not mandatory; participation is optional. 

✅ After completing graduation procedures, your diploma will be prepared within 90 business days. 
📌 You will be notified when your diploma is ready. 

📌 You have two options to receive your diploma: 

✅ It can be sent to your address via courier. 
✅ You can collect it in person from a designated center. 

📌 Shipping costs may apply depending on the delivery method. 

📌 If your diploma is sent to the wrong address: 

✅ Immediately notify the student affairs office. 
✅ If the diploma has already been shipped, you can contact the courier company to update the address. 
📌 It’s important to update your address on time to avoid such issues. 

✅ Yes! Your diploma has international recognition. 
📌 However, in some countries, you may need to apply for diploma equivalency. 
📌 Equivalency procedures vary by country; for detailed information, consult local education authorities. 

📌 To complete the equivalency process, follow these steps: 

✅ Contact the higher education institution of the relevant country. 
✅ Prepare the required documents and submit your application. 
✅ Some countries may require you to take an exam or undergo training. 

📌 The diploma equivalency process differs for each country. 

📌 Student email accounts will be deactivated after graduation. 

✅ Your account will be closed when the designated period ends. 
📌 You can check if your email account remains active after graduation. 

✅ No, you cannot access your student information after graduation. 
✅ Student accounts are closed after a certain period. 
📌 For transcript or diploma requests, you can contact your education advisor. 

✅ Yes, some programs offer career guidance and networking events for graduates. 
📌 For more details, you can contact the student support unit. 
📌 Certain programs may be available for graduates seeking career counseling after graduation. 

📌 Since your diploma is an international diploma, it is issued in English and Polish. 

✅ In some countries, a notarized English translation may be required. 
✅ If needed, you can have it translated by a sworn translator. 

 

📌 The shipping fee may vary depending on the delivery method: 

✅ In some cases, students are responsible for covering the shipping cost. 
✅ In certain situations, the institution may cover the shipping cost. 

📌 You can inquire about the shipping fee before receiving your diploma. 

 

📌 If your diploma doesn’t arrive within the expected timeframe: 

✅ Track the process using the shipping tracking number. 
✅ Inform your academic advisor about the situation. 

📌 If your diploma is lost, the reprinting process may need to be initiated. 

 

📌 After receiving your diploma, follow these steps: 

✅ If you’re applying to another country, you may need to complete an apostille process. 
✅ If you want to start the equivalency process, contact the relevant institutions. 
📌 Official procedures related to your diploma may vary depending on your country. 

 

✅ Yes, you can stay updated with announcements after graduation. 
✅ It’s recommended to keep your contact information up to date for post-graduation updates. 
📌 Some alumni may have access to special offers and training opportunities. 

 

📌 If you encounter a system-related issue: 

✅ Check your internet connection and device first. 
✅ Try logging in from a different browser or device. 
✅ Update MS Teams or Zoom applications and try logging in again 

📌 Your MS Teams login details will be sent to you via email after completing your registration. 

✅ Once you receive your login details, you can activate your account by logging into MS Teams. 
📌 If you haven’t received the login details, check your spam folder or contact your academic advisor. 

📌 To resolve MS Teams connection issues, follow these steps: 

✅ Check your internet connection and speed. 
✅ If you’re using a VPN, disable it and try again. 
✅ Clear your browser cache or try a different browser. 
✅ Uninstall and reinstall the MS Teams application. 

📌 If the issue persists, contact MS Teams technical support. 

📌 If you’re unable to log into your account: 

✅ Try resetting your password. 
✅ Make sure you’re entering the correct email address used during registration. 
✅ Check if there’s any maintenance work on MS Teams or the student portal. 
✅ If the issue persists, contact the technical support team. 

📌 If you suspect your account has been hacked, report it to the technical support team immediately. 

📌 If you forgot your password: 

✅ Use the “Forgot Password” option on MS Teams or the student portal to reset it. 
✅ Check your spam folder in case the password reset email was filtered there. 
✅ If the password reset link doesn’t work, contact technical support. 

📌 For your security, never share your password with anyone. 

📌 All announcements related to your education will be shared on the following platforms: 

✅ MS Teams “Announcements” Channel → For official and academic announcements 
✅ Email Notifications → For important reminders and exam dates 
✅ WhatsApp & Telegram Groups → For daily updates and student communication 

📌 Make sure you’re following all announcement channels regularly. 

📌 If you’re unable to access the website: 

✅ Try a different browser. 
✅ Clear your browser cache. 
✅ Make sure you have an active and stable internet connection. 
✅ Check if the site is under maintenance. 

📌 If the issue persists, contact technical support for assistance. 

📌 If you haven’t been added to the class group on MS Teams: 

✅ Contact your academic advisor or the support team. 
✅ Submit an email request to be added to the group. 
📌 You won’t be able to attend classes if you’re not added to the group, so check this early. 

✅ You can view some of the email announcements in the MS Teams “Announcements” channel. 
✅ Check your email’s “All Mail” or “Spam” folders. 
✅ Request student affairs or your academic advisor to resend the announcement if needed. 

📌 To avoid missing important updates, regularly check your email inbox. 

📌 If you’re encountering an error while making a payment or during the registration process: 

✅ Try logging in with a different browser or device. 
✅ Check your internet connection. 
✅ Ensure you haven’t entered incomplete information on the payment page. 
✅ If the error occurs during payment, contact your bank. 

📌 If the problem persists, reach out to the technical support team. 

 

✅ If you’ve changed your email or phone number, inform the student support team. 
📌 Keeping your contact information up-to-date is important to receive announcements and notifications. 

📌 If your MS Teams or student portal account has been compromised: 

✅ Immediately reset your password. 
✅ Contact the support team to report the issue. 
✅ Log out from all devices and platforms related to MS Teams. 

📌 To ensure account security, use a strong password. 

✅ All student information and documents are protected under GDPR (General Data Protection Regulation). 
📌 Documents provided during registration are used only for educational purposes. 
📌 Student information is never shared with third parties. 

✅ Yes! The Postgraduate registration system is compliant with GDPR. 
📌 Students’ personal data is processed only within the legal framework. 
📌 For more information about the privacy policy and data processing procedures, you can contact the student support team. 

📌 To secure your account, follow these steps: 
✅ Set a strong password and never share it with anyone. 
✅ Use Two-Factor Authentication (2FA) when logging into MS Teams and the student portal. 
✅ Log out if you’ve accessed your account from a different device. 

📍 If you notice any suspicious activity, contact the technical support team immediately. 

📌 Student registration documents are securely stored in the system throughout the education period. 
✅ After graduation, documents are kept for a certain period, then securely deleted in compliance with GDPR regulations. 

📍 For detailed information about data retention periods and policies, you can consult the student support team. 

📌 If you suspect that your account has been hacked or there’s unauthorized access: 
✅ Change your password immediately. 
✅ Log out of all active sessions on MS Teams and the student portal. 
✅ Contact technical support to report the issue. 
📍 Be cautious of phishing emails or suspicious login attempts. 

✅ Yes! You can change your password anytime. 
📌 Password changes can be made via the student portal or MS Teams account. 
📍 It’s recommended to create a strong password for security. 

📌 If you lose access to the platform: 
✅ Email student support to request reactivation of your account. 
✅ If your credentials are correct but you still can’t log in, contact technical support. 
✅ Use the password reset link to recover your account. 

📌 If you’ve forgotten your MS Teams login details: 
✅ Use the “Forgot Password” option to reset it. 
✅ Your login details may have been emailed to you—check your inbox. 
✅ If the issue persists, contact technical support for assistance. 
📍 In case of access loss, reaching out to student support is the fastest solution. 

📌 If you experience issues logging into classes: 
✅ Check your internet connection. 
✅ Update MS Teams or Zoom applications and try logging in again. 
✅ Try accessing from a different device or browser. 
📍 If the issue continues, contact MS Teams technical support. 

📌 Be cautious of phishing attempts via email or messages: 
✅ Don’t click on links from unfamiliar emails. 
✅ Don’t trust requests from platforms outside of MS Teams or the student portal. 
✅ If you notice anything suspicious, report it to technical support immediately. 
📍 Official announcements are made only through channels designated by the university or the registrar’s office. 

📌 Student accounts are closed within a specified period after graduation or program withdrawal. 
✅ During this period, students should retrieve all necessary documents and complete required procedures. 
📍 For details on post-graduation access, consult the student support team. 

📌 No! Course materials are for personal use only and cannot be shared without permission. 
✅ Sharing content from MS Teams or other platforms with third parties violates academic ethics. 
📍 Unauthorized sharing may trigger an academic disciplinary process. 

📌 Yes! Student accounts are personal and cannot be transferred to others. 
✅ Using someone else’s account or sharing your own can result in disciplinary action. 
📍 Account security violations may lead to serious consequences.